User engagement is one of the most important parts of running a business. User engagement covers how your customers engage with your product or brand. The approach to user engagement is always evolving. New ways to engage customers are always coming up. Below are some simple things you can do to improve how your users interact with your brand.
Better customer care
Proper customer support is a staple part of managing a brand. A customer should have no trouble finding the solution to a problem or question he or she may have about your product or brand. Good customer care leaves a positive impression and can be one way to improve how your brand is promoted through word of mouth.
Streamline customer experience
User engagement is all about keeping your customers interested in your brand. One way to keep customers interested is by streamlining the process on how they interact with your brand in the first place. For example, if you’re running an online store, make it easy for customers to purchase your products or services. Customers shouldn’t be required to go through a hundred steps just to buy one product. Make subscribing to your newsletter a simple, straightforward affair. Avoid including features on your website that can end up distracting your customers.
Engage influencers and power users
Power users are people who are already big fans of your brand and are always looking forward to your latest announcement. Influencers are big-name brands or personalities relevant to your niche that can help promote your brand even from a simple tweet.
Consistently engage with these types of people. For power users, nurture their love for your brand. Grant them special offers or give them exclusive sneak peeks to the next big thing you’re working on. Influencers on the other hand should be given ample attention to so that you can build a healthy, mutually-beneficial relationship with them.
Customer stories should be easy to hear about
Encourage your customers to talk about your product or brand. Customers should have an easy time relating their experiences about your brand. Encourage discussions and conversations both on your site and on social media. Especially give customers incentives to talk about your brand on social media. Including share buttons on almost every page of your website is a good place to start. Make sure that your customers understand that you value their stories.
Spend more time on analytics
Analytics provide you with a gateway to study how people find and interact with your brand. There are a variety of analytics systems you can use, ranging from Google Analytics to premium services like Amplitude. Analytics can help you discover which strategies work for your niche and which ones don’t. Analytics can help you explore how people discover your services, how much time they spend on your site, how much social media presence you have, and many more.
Improve social media integration
Don’t just use social media as a marketing tool. Consider integrating it into your brand. Use social media to improve user engagement by giving customers small perks for connecting with you on Facebook, Twitter, and other platforms. Use social media to highlight your customers. Reach out to them and communicate with them through shares, Retweets, or comments. Don’t forget that you can also acquire important data from social media.
User engagement is a two-way process. You have to earn the trust of your customers before getting anything done. As a brand owner, it’s your responsibility to convince your customers that engaging with your brand is worth their time. It’s also your responsibility to come up with newer ways to improve your customers’ experiences.Print this article